Starting a business is not easy, and if you are going through the process of setting up your own company, you are probably very aware of the terrifying and often quoted statistic about how 80% of start ups fail in their first 18 months. Failure, in this sense, means running out of money to the point where it is not viable for the enterprise to continue to operate, and this can happen even when the idea for the business was very strong if there were flaws in the plan for how to attract customers. Here, leading marketing company PanAtlantic discuss one thing many failing companies don’t do right – having meaningful dialogue with their customers:
